NAAL/Naal Norge is a brand name owned by the Norwegian company TMP AS.

We have a return and exchange policy in place to ensure customer satisfaction. If you need to return or exchange an item, please follow the instructions below:

1. Returns: If you are not completely satisfied with your purchase, you have the option to return the item within 14 days of receiving it. The item must be in its original condition and packaging. Please contact us to initiate the return process. You will be provided with a return shipping label, and once we receive the returned item and verify its condition, a refund will be issued to your original payment method.
2. Exchanges: If you would like to exchange the item for a different color or model, please contact our customer service team within 14 days of receiving the item. We will assist you in arranging the exchange.

Please note that the customer is responsible for any shipping costs associated with returns or exchanges, unless otherwise specified.

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that cancellations are only possible before the order has been shipped.

Once the order has been shipped, it cannot be canceled, and our standard return policy will apply.

To request a cancellation, please reach out with your order details. We will assist you accordingly and provide any necessary instructions.

If there is an issue with the item you received, we apologize for any inconvenience caused. Please follow the steps below to address the problem:

1. Contact us: Reach out as soon as possible and provide them with details about the error or defect in the item.
2. Provide evidence: If possible, take photos or videos that clearly show the issue with the item. This will help us assess the problem and provide a suitable solution.
3. Resolution options: Depending on the nature of the issue, we will offer appropriate solutions, which may include:

• Replacement: We may send you a new item to replace the defective or incorrect one.
• Refund: If a replacement is not available or desired, we can arrange a refund for the affected item.
• Repair: In some cases, we may offer to repair the item if feasible and agreed upon.

Our goal is to ensure your satisfaction and resolve any problems with the item promptly.

We take the handling of personal information seriously and are committed to protecting your privacy. Here are some key points regarding our handling of personal information:

1. Collection and Use: We collect personal information, such as name, contact details, and payment information, for the purpose of processing orders, providing customer support, and improving our services. We will only use your personal information for the purposes specified and with your consent.
2. Security: We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. We regularly review and update our security practices to ensure the ongoing protection of your data.
3. Third-Party Disclosure: We do not sell, trade, or transfer your personal information to third parties without your consent, except in cases where it is necessary to fulfill your order or comply with legal requirements.
4. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
5. Your Rights: You have the right to access, correct, or delete your personal information held by us. If you would like to exercise any of these rights or have any concerns regarding the handling of your personal information, please contact our customer service team.

By providing your personal information and using our services, you consent to the handling of your personal information as described above.

For a more detailed overview of how we handle personal information, please refer to our Privacy Policy on our website.

We offer various payment options to make your purchasing experience convenient and secure. Here are the key points regarding payment:

1. Payment Methods: We accept major credit cards (such as Visa, Mastercard, and American Express), debit cards, Paypal and VIPPS. The available payment methods will be displayed during the checkout process.
2. Secure Transactions: We prioritize the security of your payment information. All payment transactions are encrypted and processed through trusted payment gateways to ensure the confidentiality and integrity of your data.
3. Currency: Our website displays prices in the local currency. Please note that currency conversion rates may apply if you are making a purchase in a different currency.
4. Payment Confirmation: Once your payment is successfully processed, you will receive a confirmation email with the details of your order and payment.
5. Payment Issues: In the rare event of any payment issues or discrepancies, please contact us. We will assist you in resolving the problem promptly.

Please ensure that you provide accurate and up-to-date payment information to avoid any delays or complications with your order.

We strive to provide prompt and reliable delivery service. Here is some information regarding our delivery process and estimated delivery time:

1. Shipping Methods: We ship the item using Bring Servicepakke, which means it will be delivered to your local pickup point or mailbox.
2. Delivery Time: The estimated delivery time depends on various factors, including your location, and any potential customs or clearance procedures.
3. Order Processing: Once your order is placed and payment is successfully processed, our team will work to prepare and pack your items for shipment. This process usually takes 1-2 business days, but may vary depending on the volume of orders and specific product availability.
4. Shipment Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number or a link to track your package. You can use this information to monitor the progress of your delivery.
5. Delivery Issues: In the rare event of any delivery issues, such as delays or package damage, please contact us. We will investigate the matter and work with the shipping carrier to resolve any problems as quickly as possible.

Please note that delivery times are estimates and may be subject to unforeseen circumstances or external factors beyond our control. We apologize for any inconvenience caused by such delays.

Please also note that we are unable to deliver to P.O. boxes.

Value Added Tax (VAT) and customs duties are included in the price for orders within Norway. When you place an order with us, the displayed price already includes any applicable VAT and customs duties for delivery within Norway.

At NAAL/Naal Norge, we respect intellectual property rights and take them seriously. Here are some key points regarding intellectual property:

1. Trademarks: NAAL/Naal Norge is a registered trademark owned by TMP AS. Any unauthorized use of our trademark is strictly prohibited.
2. Copyrights: All content on our website, including text, images, graphics, logos, and product designs, is protected by copyright laws. Reproduction, distribution, or any unauthorized use of our copyrighted material is prohibited without our prior written consent.
3. Intellectual Property Infringement: If you believe that any content on our website infringes upon your intellectual property rights, please contact us immediately. We will investigate the matter and take appropriate action as required by law.
4. Content Ownership: Any user-generated content submitted to us, such as reviews or testimonials, may be subject to our terms and conditions. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display it in any form or media.
5. Reporting Intellectual Property Infringement: If you believe that any of our products or content infringe upon your intellectual property rights, please contact us with relevant details and supporting evidence. We will promptly address the issue and take necessary action in accordance with applicable laws.

We encourage our customers and users to respect intellectual property rights and report any suspected infringement.